About Us
Representing the North
Our Relationship to the Community
The Igloo Tag

Returns / Exchanges

  • Goods may be returned for exchange, with prior authorization, within 10 days of receipt of delivery.
  • To receive the appropriate authorization, please call or e-mail Canadian Arctic Producers to receive a Return Merchandise Approval number (RMA).

      PHONE: (905) 675-3375
      TOLL FREE: (888) 468-4827
      E-MAIL: NorthernImages@Arctic.Coop


  • Unauthorized returns, or returns not identified by an RMA number, cannot be accepted and will be returned via COLLECT freight.
  •  Returned goods must be in resalable condition and repackaged appropriately to avoid damages in transit.  
  • Goods being returned are to be shipped via PREPAID freight.  
  • When returning merchandise, please include the following supporting documentation:
  • Proof of Purchase (original invoice or packing slip)
  • All original Canadian Arctic Producers tags & labels (e.g. price tag, etc.)
         –  Notation indicating the RMA number 
  • The full purchase price of goods, authorized for return, will be credited to your account.